The Civility Gap™ is the space between intention and impact, between how we think we’re showing up and how others actually experience us.

Our work helps individuals and organisations close that gap through training, coaching, and cultural transformation.

We work across sectors — from corporate and education to health, local government, and non-profits.

What matters most isn’t your industry; it’s your willingness to lead with respect, accountability, and empathy.

If you’re serious about culture, communication, and leadership, we can help.

Our accredited training follows a clear, progressive pathway:

• Civility Foundations: Build self-awareness and foundational civility skills.
  

• Civility Leadership: Learn to lead, model, and embed civility across teams.

• Civility Strategy: Equip professionals to assess, coach, and transform culture using The Civility Gap Model™.
  

Yes, all levels are available via online, live webinars, or blended learning.

Organisations can also license or host The Civility Gap™ modules directly on their LMS for in-house delivery.

It’s our formal accreditation and partnership pathway for organisations that want to benchmark and demonstrate civility across their systems and leadership.

Affiliated partners progress through stages, from Civility Committed to Civility Assured, supported by audits, training, and verification.

Once accredited, you’ll receive the Civility Assured Mark and ongoing partnership support.

Our 1:1 Civility Coaching sessions are confidential and fully tailored.

We explore how communication patterns, triggers, and leadership habits affect your presence and relationships,  and build strategies to strengthen civility under pressure.

Sessions are available online or in person, and packages can be designed for individuals or leadership teams.

Traditional training often focuses on policy and awareness.

We focus on behaviour and accountability — the day-to-day human interactions that shape culture.

Civility bridges Equality, Diversity and Inclusion, wellbeing, and leadership into one core practice: how we treat each other when it matters most.

Absolutely.

Lauri delivers thought-provoking keynotes and workshops for conferences, leadership summits, and internal events.

Her talks challenge assumptions, inspire action, and create the courage to communicate differently.

View our Speaking & Events section for topics and booking details.

Typically 4–6 months from initial engagement to verification, depending on organisation size and readiness.

The process includes training, self-assessment, action planning, and an independent audit.

The simplest first step is to complete The Civility Health Check, either as an individual or team.
From there, we’ll recommend your ideal starting point: a course, coaching package, or the Civility Assured pathway.