Our Services
Building cultures where respect, empathy, and accountability are non-negotiable.
Modern workplaces don’t fail because people stop caring, they fail because people stop being civil.
Unspoken tension, unchecked tone, quiet resentment: these are the invisible forces that fracture trust, silence ideas, and drive good people away.
At The Civility Gap™, we help you close that space, the space between intention and impact.
We work with individuals, leaders, and organisations to rebuild communication cultures that are brave, honest, and human.
Our approach blends training, consultancy, and accreditation to create lasting, measurable change.
It’s not about being nice, it’s about being conscious, consistent, and kind even under pressure.
Through accredited learning, culture diagnostics, and partnership pathways, we help you move from Unaware → Aware → Intentional → Integrated Civility — the four stages of The Civility Gap Model™.
Our Approach
We do this through:
Evidence-Based Civility Training – develop self-awareness, leadership, and communication mastery.
Organisational Affiliation (Civility Assured) – embed civility into culture and systems with verified recognition.
1:1 Coaching & Consultancy – support leaders and professionals navigating complex human challenges.
Speaking & Events – ignite conversations that change how people lead, listen, and work together.
Civility isn’t a soft skill, it’s a strategic one.
And when it becomes your standard, everything else improves: performance, trust, wellbeing, and the courage to tell the truth.
The Civility Gap™ Leadership Pathway
Helping you develop the skills, behaviours and influence to close the civility gap.
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Designed for: Individuals and emerging leaders ready to build confidence and communicate with respect.
You’ll learn to: Develop self-awareness, strengthen emotional intelligence, and recognise how unconscious habits and bias influence connection.
You’ll leave with: Practical tools to build trust, collaboration, and respect in every interaction.
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Designed for: Managers, leaders and executives who want to lead with integrity and courage.
You’ll learn to: Model civility under pressure, give feedback that inspires growth, and create psychological safety through empathy and accountability.
You’ll leave with: The ability to shape a culture where respect fuels performance and teams feel safe, valued and motivated.
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Designed for: Senior leaders, HR professionals, and organisational change agents driving cultural transformation.
You’ll learn to: Embed civility within leadership systems, policies, and everyday practices; measure impact and sustain long-term change.
You’ll leave with: A strategic framework to integrate civility across your organisation — turning values into measurable, lasting culture.
Civility Assured Affiliation
For organisations ready to make civility a strategic priority.
The Civility Assured Affiliation Pathway recognises workplaces that actively embed civility across leadership, policy, and culture.
Through audits, training, and evidence-based verification, we award the Civility Assured Mark™, a visible commitment to respectful, human-centred leadership.
Includes:
Access to The Civility Gap™ training framework
Annual Civility Health Checks — Organisation Edition
Guided action planning and culture consultancy
Independent audit and recognition as Civility Assured
This pathway transforms civility from a value into a measurable practice — and connects your organisation to a growing community of ethical leaders.
1:1 Coaching & Consultancy
1:1 Civility Coaching and Consultancy
For individuals and leaders seeking tailored development.
Our 1:1 consultancy blends behavioural insight, communication strategy, and emotional intelligence coaching to help you:
• Strengthen presence under pressure
• Rebuild confidence after conflict or breakdown in communication
• Navigate leadership or team challenges through the lens of civility
• Develop your influence, empathy, and integrity as a leader
Confidential, compassionate, and results-focused — these sessions help you model the behaviour you want to see.
Guest Speaking, Keynotes & Events
Lauri Smith is a sought-after speaker and facilitator known for her bold yet human approach to leadership and communication.
Keynote Topics:
The Civility Gap™: Why Good People Behave Badly (and how to change it)
From Politeness to Power: The Evolution of Conscious Communication
Civility and Intergenerational Working: How are you Bridging the Age Gap in your Workplace?
Lauri delivers impactful, interactive talks for conferences, leadership summits, and organisational events, designed to challenge assumptions and spark real culture change.
Partnership & Collaboration
The Civility Gap™ partners with accredited training bodies, wellbeing organisations, and leadership networks to extend the reach of civility education.
If you’re interested in licensing, joint delivery, or co-branded programmes, get in touch to explore partnership opportunities.
Group Coaching & Workshops
Transforming Communication, Culture, and Connection — One Conversation at a Time.
Civility doesn’t grow from theory, it grows from dialogue.
Our Group Coaching and Workshop Experiences create the space for honest reflection, shared learning, and collective accountability.
They help teams explore how communication, behaviour, and leadership habits shape everyday culture, guiding participants through The Civility Gap Model™, from Unaware to Integrated Civility in a supportive, practical way.
Recognising how small behaviours create big cultural impact
Understanding personal triggers and communication styles
Practising language that builds trust and diffuses tension
Strengthening empathy and accountability within teams
Creating agreed “Civility Commitments” for everyday use
Workshops are emotionally intelligent, psychologically safe, and courageously honest, because transformation only happens when people feel seen and heard.
Ready to Close the Gap?
Whether you’re starting with a single team, a leadership cohort, or a full culture change programmes, we’ll help you design a pathway to intentional civility.
Introductory meetings are always free. You can fill out the contact form below, or email Lauri at lauri@thecivilitygap.com if you’d prefer.