UK-standard
care for families
in South Africa
Reduce risk. Improve oversight. Build family trust, without increasing management burden.
Civility Home Care provides structured, UK-informed care systems that help care homes deliver safer, more consistent care.
We bring clarity to care delivery through documentation, oversight, and transparency, so nothing is left to chance.
Built on established UK care standards. Designed for real-world care delivery.
Built on recognised UK care standards
Designed to support safe, consistent, accountable care.
Built on recognised UK care standards Designed to support safe, consistent, accountable care.
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Care at home
Safe, structured home care that supports daily living, dignity and independence.
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Support for families
Clear communication, shared decisions and full visibility, so you’re never left guessing.
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Care you can trust
UK-standard systems, trained carers and consistent oversight adapted for South Africa.
We work with clients and families to find the right care and support for them.
Keep scrolling to see the options of how we can support you.
What we offer
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Hourly Home Care
Assistance with personal care, medication prompts, meals, mobility, companionship and daily tasks, from a few hours per week to several visits a day.
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Dementia-Specialist Support
Using The Civility Gap approach, we help families talk about care, boundaries, conflict and expectations – so everyone understands what’s realistic and safe.
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Post-Hospital & Recovery Support
Short-term, structured care following illness, surgery or hospital discharge.
Built around clear goals, time-limited support and close communication.
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Night & Live-In Care
For families who need:
Reassurance overnight (night sits or waking nights)
Intensive support where someone is always there
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Family Coaching & Care Planning
Using The Civility Gap approach, we help families talk about care, boundaries, conflict and expectations – so everyone understands what’s realistic and safe.
Real-time visibility and oversight
All Civility Home Care services are supported by digital care systems that give families real visibility.
This means you can access:
✔︎ Who is providing care and when
✔︎ Carer profiles and schedules
✔︎ Care plans, risk assessments and daily notes
✔︎ The ability to give feedback directly to our management team in real time
No guessing. No chasing. No silence.
How Civility Home care works
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Understand
UK-standard assessment
We begin with a structured assessment based on UK care models to understand needs, risks, routines, medication and expectations.
This creates a clear, shared understanding of what safe, realistic care looks like — before any care is put in place.
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Set up care
Care plan + matching
We create a personalised care plan and confirm a clear quotation — with no vague descriptions or hidden charges.
We then match the right carers and brief them on the care plan, routines, preferences and what matters to the person, with oversight from a local care manager.
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Review
Ongoing oversight and quality review
Care is monitored, reviewed and adjusted over time. Feedback is encouraged and concerns are addressed early — clinically or relationally.
This ensures care stays safe, consistent and accountable.
We might be a good fit if:
✔ You want more than task-based care — you value clear standards and professional practice
✔ You care about how carers communicate, behave and represent your service
✔ You want clear systems and visibility, not guesswork
✔ You’re supporting people with complexity, including dementia or cognitive change
✔ You value a provider willing to be transparent and held accountable
We might not be the right fit if:
✖ You’re looking purely for the lowest-cost option
If you’re not sure, we’re happy to talk openly and help you decide what’s best, even if that’s not us.
Is Civility Home Care right for you?
Our Care Systems
Systems that support safe, consistent and accountable care
✓ Structured Care Planning
Every client has a digital care plan with clear outcomes, tasks and risk management, adapted from UK care-planning systems.
✓ Daily Notes & Medication Records
Carers log care delivered, changes noticed and medication support, allowing patterns to be monitored and issues addressed early.
✓ Continuity, Rotas & Safeguarding
UK-style rota practices reduce constant carer changes, supported by clear safeguarding and escalation pathways.
✓ Training & Accountability
All carers are trained, supervised and supported through accredited programmes and Civility Home Care’s own civility-led curriculum.
About Lauri - Founder of Civility Home Care & The Civility Gap
I’m Lauri Smith, and my work has always centred on one core question:
How does care feel to the people who rely on it the most?
After nearly a decade in the UK care sector, as a Registered Manager, Senior Operations Manager and Regional Director, I’ve seen care at its best, and at its most damaging.
I’ve witnessed moments of deep compassion that change lives.
And I’ve seen how pressure, poor communication and broken systems can cause distress that should never happen.
Those experiences shaped a clear belief:
care must be calm, dignifying, emotionally safe, and well-structured.
That belief led me to create The Civility Gap, a communication and behaviour framework that teaches carers how to deliver not just competent care, but humane care.
Civility Home Care is where that model is put into practice, through systems, training and oversight that support both people and professionals.
Ready to explore how Civility Home Care can support you?
Book a free assessment with our UK-trained care lead to discuss your context, challenges and next steps, no obligation, just clarity.