Our care services

Practical, structured home care, designed to support safety, dignity and peace of mind.

✔ UK-standard care planning and oversight

✔ Dementia-aware, emotionally intelligent carers

✔ Clear communication and family visibility

What we offer

  • Hourly Home Care

    Assistance with personal care, medication prompts, meals, mobility, companionship and daily tasks, from a few hours per week to several visits a day.

  • Dementia-Specialist Support

    Using The Civility Gap approach, we help families talk about care, boundaries, conflict and expectations – so everyone understands what’s realistic and safe.

  • Post-Hospital & Recovery Support

    Short-term, structured care following illness, surgery or hospital discharge.

    Built around clear goals, time-limited support and close communication.

  • Night & Live-In Care

    For families who need:

    Reassurance overnight (night sits or waking nights)

    Intensive support where someone is always there

  • Family Coaching & Care Planning

    Using The Civility Gap approach, we help families talk about care, boundaries, conflict and expectations – so everyone understands what’s realistic and safe.

Book a Consultation

Hourly Home Care

Structured, reliable home care delivered in line with agreed care plans, with oversight, consistency and accountability built in.

Our Hourly Home Care service supports people to remain safely at home while ensuring care is delivered consistently across carers, visits and routines. Care is planned, documented and reviewed, not improvised.

Support can range from a few hours per week to multiple daily visits, depending on assessed needs.

Support may include:

  • Personal care and hygiene support

  • Meal preparation and nutritional support

  • Mobility assistance and transfers

  • Medication prompts and routine monitoring

  • Companionship and support with daily living

All care is delivered in line with a structured care plan, supported by UK-standard systems and overseen by a local care manager.

This service may be right for you if:

  • You are responsible for ensuring safe and reliable care delivery at home

  • Personal care, meals, mobility or medication prompts need to be delivered consistently

  • You want continuity across carers, visits and routines

  • Oversight, documentation and accountability are important to you

  • You need confidence that care is being delivered as agreed, not assumed

How Civility Home Care supports this service

  • UK-standard care assessments and planning

  • Clear task lists, routines and risk management

  • Digital daily notes and medication records

  • Reduced carer turnover through structured rotas

  • Ongoing oversight and quality review

This ensures care remains safe, consistent and respectful, while giving families and decision-makers clarity and peace of mind.

Dementia-Specialist Support

Structured dementia care designed to reduce risk, support consistency, and maintain dignity, even as needs change.

Our Dementia-Specialist Support service is designed for situations where memory loss, confusion or cognitive change add complexity to care delivery. Support is structured, clearly planned and actively overseen to ensure care remains safe, calm and appropriate over time.

Care focuses on predictable routines, familiar carers and clear communication, helping reduce distress for the person receiving care and those responsible for overseeing it.

Support may include:

  • Personal care adapted for cognitive change

  • Structured routines and familiar daily patterns

  • Calm, respectful communication approaches

  • Medication prompts and monitoring

  • Support with eating, hydration and mobility

  • Observation and early escalation of concerns

All care is delivered in line with a dementia-informed care plan and overseen by a local care manager.

This service may be right for you if:

  • You are responsible for care involving dementia, confusion or cognitive decline

  • Behavioural changes, distress or disorientation are a concern

  • You want consistency and routine to reduce risk and agitation

  • You need carers trained to work calmly and respectfully with cognitive impairment

  • Oversight, documentation and proactive review are essential

Post-Hospital & Recovery Support

Short-term, structured care designed to support safe recovery and continuity following illness, injury or hospital discharge.

Our Post-Hospital & Recovery Support service provides time-limited care following surgery, acute illness or hospitalisation. Care is delivered with clear goals, defined timeframes and close oversight to reduce the risk of complications or readmission.

Support is adapted as recovery progresses and reduced or stepped down when appropriate.

Support may include:

  • Assistance with personal care and mobility

  • Medication prompts and post-discharge monitoring

  • Support with meals, hydration and daily routines

  • Observation of recovery progress and concerns

  • Communication with families or care partners

All care is delivered in line with a structured recovery-focused care plan.

This service may be right for you if:

  • You are coordinating care following hospital discharge or illness

  • Short-term support is needed to stabilise recovery

  • Medication management or monitoring is important

  • You want clear goals, timelines and review points

  • You want reassurance that recovery support is being managed properly

    How Civility Home Care supports this service

    • UK-standard post-discharge assessment and planning

    • Clear recovery goals and review schedules

    • Structured communication and daily notes

    • Early identification of concerns or setbacks

    • Flexible step-down or transition planning

    This ensures recovery support is safe, purposeful and well-managed, rather than open-ended or unclear.